Support · Prior Frequency Planner customers

A clear place
to land.

Whether you are looking for a past purchase, a download, or a simple answer, this page is here to guide you to the right next step.

Email support
Paper envelopes and a pen arranged on an ivory desk
01 · Choose your path

What can we help with?

01Prior downloadsHelp finding a historical Frequency Planner download or understanding a previous digital purchase.→02Former Shopify customersQuestions about former Shopify accounts, historical order records, or access after this transition.→03Legacy purchasesA question about an old order, checkout, refund policy, or purchase record.→04Soft60 supportHelp with the existing Soft60 assessment, sign-in, or app experience.→
Prior downloads

Looking for something
you purchased before?

Send the email address used at checkout, the approximate purchase date, and the title of the item you are looking for. We will review the historical record and explain the available next step.

Request prior-download help
Former Shopify customers

Former accounts
do not transfer to Soft60.

Soft60 remains its own experience. If you have a question about a former Frequency Planner Shopify order or account, email support with the details you have. We will help identify the appropriate support path.

Ask about a former account
Legacy purchase questions

Old order, checkout, or
purchase record?

For a historical purchase question, share the email address used at checkout and the order details you remember. Please do not send card numbers or sensitive payment information by email.

Contact purchase support
✦
Soft60 support

Already inside the ritual?

Use the existing Soft60 experience to continue your practice, sign in, or begin with the assessment.

Take the assessment →Sign in to Soft60 →
✦ For privacy requests or opt-outs, use the dedicated Privacy & requests page. It contains the information needed to process your request safely.